SERVICE-EXCELLENTPENANGANAN GUEST REVIEW OLEH FRONT OFFICE HOTEL SEBAGAI STRA…

Edisi

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ISBN/ISSN

2621-3591

Deskripsi Fisik

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SERVICE-EXCELLENTPENANGANAN GUEST REVIEW OLEH FRONT OFFICE HOTEL SEBAGAI STRA…

Penelitian ini fokus pada analisis proses pengelolaankeluhan pelangganmelalui online review pada favehotel Padjajaran di Kota Bogor dalam upaya mempertahankan loyalitas tamu sehingga service excellent sesuai dengan corporate value yang diusung oleh hotel terhadap pelanggan tertap terjaga. Tujuan penelitian ini untuk menganalisa metode-metode penangana…

Assistance for Increasing Community Resources Capacity in Implementing Commun…

The current development of tourism activities has been expanding throughout various regions, particularly in village territories through tourist village development. Essentially, tourism accomplishment in village territories is one of the implementation forms of Community-Based Tourism (CBT) where the community takes part as the executor and object of development. Community-Based Touri…